Returns and Warranty Policy for Property Managers

Effective Date: April 3, 2025

This Returns and Warranty Policy (“Policy”) outlines the conditions and procedures for the physical return, inspection, and warranty coverage of rack units (RackLite and RackVault) owned and provided by LockboxRack Inc. to property management companies (“PMs”). This Policy is to be read in conjunction with the Terms of Service and Complaints and Appeals Policy.

1. Ownership of Equipment
   
   

All LockboxRack systems, including RackLite and RackVault models, remain the exclusive property of LockboxRack Inc., even when deployed on-site. Property managers act as designated custodians and must ensure the racks remain secure, operable, and tamper-free.

2. Return Conditions
   
   

In the event of service deactivation, building turnover, or relocation:
– All racks must be made available for pickup or return within fifteen (15) business days of termination.
– Units must be returned in a condition consistent with reasonable wear and tear.
– Failure to return the equipment in acceptable condition may result in:
  a. Forfeiture of refundable deposits,
  b. Additional invoicing for repair or replacement costs.

3. Refundable Security Deposit
   
   

Deposits per rack are held to ensure compliance with return conditions:
– $199 for RackLite
– $349 for RackVault

4. Warranty Coverage
   
   

LockboxRack Inc. warrants each rack system against material defects for a period of two years (24 months) from the installation date.
Covered:
– Frame integrity
– Locking mechanisms
– QR labeling or signage durability

Not Covered:
– Vandalism, theft, or user-induced tampering
– Unauthorized modifications

Claims must be submitted in writing with accompanying photos and/or video.

5. Replacement and Service Timeline
   
   

Valid warranty claims will result in replacement parts or full unit replacement at no charge within 10 business days, subject to availability. We reserve the right to send on-site agents to assess issues prior to processing warranty claims.

6. Policy Enforcement
   
   

This policy is enforced in conjunction with our Terms of Service. Complaints regarding warranty claim denials may be escalated through our Complaints and Appeals Policy.

Related Policies:

Terms of Service

Refund Policy for Realtors

Complaints and Appeals Policy