Privacy Policy

Effective Date: April 3, 2025

LockboxRack Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information as part of our Services. This document should be read in conjunction with our Terms of Service and the Complaints and Appeals Policy.

  1. Information We Collect

We collect the following categories of personal data:
– Identity Information: Full name, email, affiliated company or brokerage
– Transactional Data: Subscription history, payment records (through third-party processors)
– Technical Data: Login timestamps, IP addresses, browser type
– Location and Rack Access Data: QR code scans, building IDs, and time-stamped entry logs

  1. How We Use Your Information

We use your personal data to:
– Provide and improve our Services
– Facilitate billing and subscription management
– Monitor platform usage and ensure system integrity
– Communicate system updates or relevant operational notices
– Respond to support inquiries or complaints in accordance with the Complaints and Appeals Policy

  1. Data Retention

We retain personal information:
– For as long as your account is active
– For up to 7 years after service termination for tax, audit, and regulatory compliance

  1. Sharing and Disclosure

We do not sell or rent your data. We may share your information with:
– Payment processors (e.g., Stripe) for billing
– Property managers, for access verification and compliance
– Legal authorities, only when required by law

  1. Data Security

We use industry-standard security measures:
– SSL encryption
– Role-based access controls
– Secure cloud infrastructure

However, no system is completely immune to breaches; by using our platform, you acknowledge these risks.

  1. Your Rights

As a user, you may:
– Request access to your stored data
– Request corrections or deletions (subject to billing obligations)
– Withdraw consent to non-essential communications

To submit a data access or deletion request, contact support@lockboxrack.com.

  1. Third-Party Services

Our payment processing is handled by third parties. Their use of your personal information is governed by their respective privacy policies. We are not responsible for their practices.

  1. Complaints

If you believe your data has been misused, you may escalate the issue through our Complaints and Appeals Policy.

Related Policies:

Terms of Service

Complaints and Appeals Policy

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Please fill out the form below to report an issue to the property manager.

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