Effective Date: April 3rd, 2025
LockboxRack Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.
This Privacy Policy applies to all personal information collected by LockboxRack Inc. through:
Our website lockboxrack.com
The LockboxRack platform and mobile access points (e.g., QR code scans)
Our communications, billing, and support systems
This Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, similar provincial legislation (Alberta, British Columbia, Quebec).
We collect the following types of personal information:
Account & Contact Information: Name, email, phone number, organization (e.g., property management company, realtor brokerage).
Payment Information: Payment details are processed securely through Stripe. We do not store full credit card numbers on our servers.
Transactional Data: Subscription history, invoices, rack usage (lock box slot reservations, dates, payments).
Technical Data: IP addresses, device/browser type, QR code scans, access logs (for security and analytics).
Communications: Emails, support inquiries, and feedback you provide.
We use your information for the following purposes:
To provide and manage access to LockboxRack services.
To process payments and manage billing.
To communicate important updates, service changes, or policy updates.
To maintain security, prevent fraud, and ensure compliance with property management rules.
To improve our platform, analyze usage trends, and enhance customer experience.
To comply with legal and regulatory obligations.
By using our services, you consent to the collection, use, and disclosure of your information as described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).
LockboxRack strives to store data on servers located in Canada where possible.
Some services (such as Stripe payments, email systems, or backup providers) may process or store information in the United States or other jurisdictions.
Your information may therefore be subject to the laws of those jurisdictions (e.g., lawful access requests by government authorities).
We take reasonable security measures to protect your personal information, including:
Encrypted data transmission (SSL/TLS)
Secure password policies and account access restrictions
Regular server updates, monitoring, and firewalls
Access limited only to authorized personnel
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. When no longer needed, data is securely deleted or anonymized.
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent (where applicable).
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are not respected.
Requests can be made by contacting us at info@lockboxrack.com
In the event of a data breach that poses a real risk of significant harm, we will:
Notify affected individuals as soon as possible.
Notify the Office of the Privacy Commissioner of Canada.
Keep records of all breach incidents in accordance with PIPEDA requirements.
For questions or concerns about this Privacy Policy, or to exercise your rights, contact:
LockboxRack Inc.
Email: info@lockboxrack.com
Phone: (905)393-2973
Mailing Address:
18-395 Anchor Rd,
Hamilton, Ontario, Canada,
L8W 0C7
Please fill out the form below to report an issue to the property manager.