Privacy Policy

Effective Date: October 1st, 2024

At LockboxRack Inc., protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including the website and app at lockboxrack.com. By using our platform, you agree to the terms of this policy.

1. Information We Collect

Personal Information: This includes your name, email, payment details, and any information required for processing rental fees and payments on behalf of property managers.
Usage Data: We collect information regarding how you interact with our platform, including pages visited, services accessed, and preferences.

2. How We Use Your Information

Processing Payments: We collect rental fees on behalf of property managers and remit these payments accordingly. We do not police lockbox racks; maintenance and enforcement of unauthorized use are managed by property managers.
Customer Support: We use your contact details to respond to inquiries, complaints, and appeals (refer to our Complaints and Appeals Policy).
Platform Optimization: Usage data helps us improve platform performance and user experience.

3. Sharing Your Information

With Property Managers: Relevant information, such as rental agreements, payment status, and lockbox rack availability, may be shared with property managers.
With Third Parties: We may share your data with trusted third-party service providers who assist us in operating the platform or processing payments, under strict confidentiality.

4. Data Security

We take appropriate measures to safeguard your personal information, including encryption and secure servers. However, no method of transmission over the Internet is entirely secure.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data. To make any such request, contact us at support@lockboxrack.com

For more details on how complaints and appeals regarding privacy are handled, please refer to our Complaints and Appeals Policy.